{"id":6242,"date":"2018-11-19T19:11:46","date_gmt":"2018-11-19T17:11:46","guid":{"rendered":"http:\/\/www.mihaibaciu.com\/?page_id=6242"},"modified":"2026-08-30T16:38:47","modified_gmt":"2026-08-30T13:38:47","slug":"training","status":"publish","type":"page","link":"https:\/\/www.mihaibaciu.com\/en\/training\/","title":{"rendered":"Portofoliu Teme"},"content":{"rendered":"
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Sales & Negotiation<\/h2>

V\u00e2nzarea nu \u00eencepe c\u00e2nd vorbe\u0219ti despre produs \u0219i nu se termin\u0103 c\u00e2nd clientul spune \u201eda\u201d. Se \u00eent\u00e2mpl\u0103 \u00een fiecare \u00eentrebare, argument, reac\u021bie \u0219i negociere care apare pe parcursul conversa\u021biei.
\nAcest program \u00eei ajut\u0103 pe participan\u021bi s\u0103 \u00een\u021beleag\u0103 mecanismele din spatele unei v\u00e2nz\u0103ri eficiente \u0219i s\u0103 le transforme \u00een comportamente pe care le pot folosi imediat, f\u0103r\u0103 discursuri artificiale \u0219i tehnici care nu li se potrivesc.
\nLucr\u0103m pe \u00eentregul proces de v\u00e2nzare \u0219i negociere: de la identificarea nevoilor \u0219i construirea valorii p\u00e2n\u0103 la prezentare, gestionarea obiec\u021biilor, persuasiune \u0219i \u00eenchiderea conversa\u021biei.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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Time Management<\/h2>

Problema nu este \u00eentotdeauna lipsa timpului. De multe ori este felul \u00een care alegem ce merit\u0103 timpul nostru.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 \u00ee\u0219i reg\u00e2ndeasc\u0103 modul de lucru, s\u0103 disting\u0103 \u00eentre urgent \u0219i important \u0219i s\u0103 \u00ee\u0219i construiasc\u0103 un sistem de prioritizare \u0219i organizare adaptat propriului stil.
\nDe la planificare \u0219i prioritizare p\u00e2n\u0103 la gestionarea \u00eentreruperilor, delegare \u0219i organizarea activit\u0103\u021bii, lucr\u0103m cu instrumente simple, aplicabile \u0219i u\u0219or de integrat \u00een rutina de lucru.
\nObiectivul nu este s\u0103 facem mai multe lucruri. Ci s\u0103 facem mai bine lucrurile care conteaz\u0103.
\nMai pu\u021bin \u201eocupat\u201d. Mai mult\u0103 munc\u0103 important\u0103 f\u0103cut\u0103.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Leadership autentic \u0219i management eficient<\/h2>

De la grup de oameni la echip\u0103 care performeaz\u0103.
\nO echip\u0103 performant\u0103 nu apare doar pentru c\u0103 ai adunat oamenii potrivi\u021bi \u00een aceea\u0219i \u00eenc\u0103pere. Ea se construie\u0219te prin \u00eencredere, claritate, responsabilitate, feedback \u0219i leadership.
\nProgramul \u00eei ajut\u0103 pe manageri \u0219i lideri s\u0103 \u00een\u021beleag\u0103 ce se \u00eent\u00e2mpl\u0103 \u00eentr-o echip\u0103 pe m\u0103sur\u0103 ce aceasta se dezvolt\u0103 \u0219i, mai ales, ce pot face concret pentru a crea condi\u021biile unei performan\u021be colective.
\nExplor\u0103m dinamica echipelor, rolul liderului, feedbackul ca instrument de dezvoltare, gestionarea diferen\u021belor \u0219i comportamentele care pot transforma un grup \u00eentr-o echip\u0103.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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Customer Experience<\/h2>

Clientul nu \u00ee\u0219i aminte\u0219te \u00eentotdeauna toate detaliile produsului. \u00ce\u0219i aminte\u0219te \u00eens\u0103 cum s-a sim\u021bit \u00een rela\u021bia cu compania.
\nProgramul dezvolt\u0103 comportamentele care transform\u0103 interac\u021biunile obi\u0219nuite \u00een experien\u021be care construiesc \u00eencredere, loialitate \u0219i recomand\u0103ri.
\nParticipan\u021bii \u00eenva\u021b\u0103 s\u0103 comunice mai clar, s\u0103 gestioneze situa\u021biile dificile \u0219i reclama\u021biile, s\u0103 foloseasc\u0103 empatia \u0219i asertivitatea \u0219i s\u0103 priveasc\u0103 rela\u021bia cu clientul dincolo de simpla rezolvare a unei solicit\u0103ri.
\nScopul nu este doar un client mul\u021bumit. Ci un client care alege s\u0103 se \u00eentoarc\u0103.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Change Management<\/h2>

Cum trecem de la \u201enu se poate\u201d la \u201ecum facem?\u201d
\nSchimbarea nu este dificil\u0103 doar pentru c\u0103 este complex\u0103. Este dificil\u0103 pentru c\u0103 oamenii reac\u021bioneaz\u0103 diferit atunci c\u00e2nd ceea ce cunosc nu mai func\u021bioneaz\u0103.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 \u00een\u021beleag\u0103 reac\u021biile oamenilor la schimbare \u0219i s\u0103 \u00ee\u0219i dezvolte capacitatea de adaptare, astfel \u00eenc\u00e2t s\u0103 poat\u0103 naviga mai bine perioadele de transformare.
\nExplor\u0103m mecanismele psihologice ale schimb\u0103rii, reac\u021biile emo\u021bionale, curba schimb\u0103rii \u0219i diferen\u021ba dintre comportamentul reactiv \u0219i cel proactiv.
\nPentru manageri, accentul cade \u0219i pe \u00eentrebarea esen\u021bial\u0103:
\nCum \u00eei aju\u021bi pe ceilal\u021bi s\u0103 accepte, s\u0103 \u00een\u021beleag\u0103 \u0219i s\u0103 contribuie la schimbare?<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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Motivation & Mindset<\/h2>

Ce \u00eei face pe oameni s\u0103 se implice cu adev\u0103rat?
\nMotiva\u021bia nu este un buton pe care al\u021bii \u00eel apas\u0103 atunci c\u00e2nd rezultatele scad.
\nEste rezultatul interac\u021biunii dintre valori, autonomie, obiective, percep\u021bia asupra propriei competen\u021be, mediul de lucru \u0219i felul \u00een care oamenii dau sens ceea ce fac.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 \u00een\u021beleag\u0103 mai bine mecanismele motiva\u021biei \u0219i s\u0103 identifice comportamentele \u0219i factorii care sus\u021bin implicarea pe termen lung.
\nDiscut\u0103m despre valori, mindset, inteligen\u021b\u0103 emo\u021bional\u0103, teorii ale motiva\u021biei \u0219i factorii care duc la demotivare.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Communication<\/h2>

Comunicarea eficient\u0103 nu \u00eenseamn\u0103 s\u0103 vorbe\u0219ti mai mult. \u00censeamn\u0103 s\u0103 cre\u0219ti \u0219ansele ca mesajul t\u0103u s\u0103 fie \u00een\u021beles \u0219i s\u0103 produc\u0103 reac\u021bia potrivit\u0103.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 observe ce se \u00eent\u00e2mpl\u0103 \u00een spatele unei conversa\u021bii \u0219i s\u0103 \u00ee\u0219i adapteze modul de comunicare \u00een func\u021bie de context \u0219i interlocutor.
\nLucr\u0103m pe ascultare activ\u0103, bariere \u00een comunicare, asertivitate, empatie \u0219i feedback constructiv.
\nAccentul este pus pe situa\u021bii reale de la locul de munc\u0103: conversa\u021bii dificile, ne\u00een\u021belegeri, feedback, diferen\u021be de perspectiv\u0103 \u0219i mesaje care trebuie transmise clar.
\nPentru c\u0103 o bun\u0103 parte dintre problemele organiza\u021bionale nu \u00eencep cu lipsa competen\u021bei. \u00cencep cu o conversa\u021bie care nu a func\u021bionat.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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Creativity & Innovation<\/h2>

Nu a\u0219tepta ideea bun\u0103. Construie\u0219te un proces care o produce.
\nCreativitatea nu este rezervat\u0103 oamenilor \u201ecreativi\u201d. Este o abilitate care poate fi antrenat\u0103 atunci c\u00e2nd avem metodele potrivite \u0219i curajul de a privi problema din mai multe perspective.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 dep\u0103\u0219easc\u0103 tiparele de g\u00e2ndire obi\u0219nuite \u0219i s\u0103 genereze solu\u021bii noi pentru probleme reale.
\nFolosim tehnici individuale \u0219i de echip\u0103 pentru generarea, dezvoltarea \u0219i evaluarea ideilor, pornind de la situa\u021bii concrete din activitatea participan\u021bilor.
\nMai pu\u021bin\u0103 inspira\u021bie a\u0219teptat\u0103. Mai mult\u0103 creativitate pus\u0103 \u00een practic\u0103.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Conflict Management<\/h2>

Conflictele nu dispar. Dar pot deveni mai bine gestionate.
\n\u00cen orice echip\u0103 apar diferen\u021be de opinii, interese \u0219i stiluri de lucru. Problema nu este existen\u021ba conflictului, ci felul \u00een care alegem s\u0103 \u00eel gestion\u0103m.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 recunoasc\u0103 sursele conflictelor, s\u0103 previn\u0103 escaladarea lor \u0219i s\u0103 poarte conversa\u021bii dificile f\u0103r\u0103 s\u0103 transforme diferen\u021bele de opinie \u00een rupturi de rela\u021bie.
\nExplor\u0103m diferen\u021ba dintre agresivitate \u0219i asertivitate, empatia \u00een conflict, tehnici de mediere \u0219i rolul stresului \u00een amplificarea reac\u021biilor conflictuale.
\nObiectivul nu este s\u0103 c\u00e2\u0219tigi conflictul. Este s\u0103 po\u021bi rezolva problema f\u0103r\u0103 s\u0103 distrugi rela\u021bia.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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G\u00e2ndirea Critic\u0103 \u0219i Luarea de Decizii<\/h2>

G\u00e2ndirea critic\u0103 ne ajut\u0103 s\u0103 privim dincolo de prima impresie, s\u0103 punem \u00eentreb\u0103rile potrivite \u0219i s\u0103 separ\u0103m faptele de opinii, presupunerile de dovezi \u0219i corela\u021biile de cauzalitate.
\n\u00cen acest program, participan\u021bii \u00eenva\u021b\u0103 s\u0103 analizeze informa\u021bii \u0219i argumente, s\u0103 identifice erori de ra\u021bionament \u0219i biasuri cognitive, s\u0103 pun\u0103 sub semnul \u00eentreb\u0103rii presupunerile \u0219i s\u0103 evalueze mai riguros alternativele \u00eenainte de a lua o decizie.
\nPentru c\u0103 nu orice informa\u021bie este adev\u0103rat\u0103, nu orice opinie merit\u0103 aceea\u0219i greutate \u0219i nu orice decizie bun\u0103 \u00eencepe cu r\u0103spunsul corect. Uneori \u00eencepe cu \u00eentrebarea potrivit\u0103.
\nProbleme mai bine definite \u0219i solu\u021bii mai bine argumentate.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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Presentation Skills<\/h2>

O prezentare bun\u0103 nu \u00eenseamn\u0103 s\u0103 ai slide-uri frumoase \u0219i s\u0103 nu ui\u021bi ce ai de spus. \u00censeamn\u0103 s\u0103 construie\u0219ti un mesaj clar, s\u0103 captezi aten\u021bia, s\u0103 creezi conexiune \u0219i s\u0103 \u00eei aju\u021bi pe oameni s\u0103 \u00een\u021beleag\u0103 \u0219i s\u0103 re\u021bin\u0103 ceea ce conteaz\u0103.
\nProgramul \u00eei ajut\u0103 pe participan\u021bi s\u0103 \u00ee\u0219i construiasc\u0103 \u0219i s\u0103 \u00ee\u0219i livreze prezent\u0103rile folosindu-\u0219i stilul personal, f\u0103r\u0103 s\u0103 \u00eencerce s\u0103 joace rolul unui \u201evorbitor perfect\u201d.
\nLucr\u0103m pe structurarea mesajului, storytelling, limbaj verbal \u0219i nonverbal, pozi\u021bionare \u00een spa\u021biu, gestionarea emo\u021biilor \u0219i a \u00eentreb\u0103rilor dificile. Scopul nu este o prezentare perfect\u0103. Este un mesaj care ajunge la oameni.
\nNu doar s\u0103 prezin\u021bi. S\u0103 fii ascultat.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t

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Training of Trainers<\/h2>

De la \u201e\u0219tiu s\u0103 fac\u201d la \u201e\u0219tiu s\u0103 \u00eei ajut pe al\u021bii s\u0103 \u00eenve\u021be\u201d
\nS\u0103 fii bun \u00eentr-un domeniu nu \u00eenseamn\u0103 automat c\u0103 po\u021bi s\u0103 \u00eei \u00eenve\u021bi bine \u0219i pe ceilal\u021bi.
\nUn trainer eficient trebuie s\u0103 \u00een\u021beleag\u0103 cum \u00eenva\u021b\u0103 adul\u021bii, cum construie\u0219te o experien\u021b\u0103 de \u00eenv\u0103\u021bare \u0219i cum transform\u0103 informa\u021bia \u00een comportamente aplicabile.
\nProgramul ofer\u0103 participan\u021bilor un cadru practic pentru proiectarea \u0219i livrarea unor sesiuni de training relevante \u0219i interactive.
\nLucr\u0103m pe structurarea unui program, metode \u0219i tehnici de facilitare, construirea materialelor, gestionarea grupului, feedback \u0219i follow-up.
\nPentru c\u0103 un training bun nu este o prezentare cu exerci\u021bii. Este o experien\u021b\u0103 care schimb\u0103 ceva dup\u0103 ce se termin\u0103.<\/p>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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\n\t\t\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"V\u00e2nz\u0103ri \u0219i NegociereV\u00e2nzarea nu \u00eencepe c\u00e2nd vorbe\u0219ti despre produs \u0219i nu se termin\u0103 c\u00e2nd clientul spune \u201eda\u201d. Se \u00eent\u00e2mpl\u0103 \u00een fiecare \u00eentrebare, argument, reac\u021bie \u0219i negociere care apare pe parcursul...","protected":false},"author":34097,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6242","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/pages\/6242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/users\/34097"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/comments?post=6242"}],"version-history":[{"count":276,"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/pages\/6242\/revisions"}],"predecessor-version":[{"id":9830,"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/pages\/6242\/revisions\/9830"}],"wp:attachment":[{"href":"https:\/\/www.mihaibaciu.com\/en\/wp-json\/wp\/v2\/media?parent=6242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}